What is this store's return and exchange policy?
- When you will receive your dress, if something makes you unhappy, You must let me know about it in 7 DAYS after you receive your package and let’s talk and understand what is the issue. If there is a mistake from MY SIDE then I can accept a return for fix, remake or full refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it's in original package. The return needs to be made in 7 Days upon the agreement of return.
Do you accept orders placed outside of the US??
- We sure do! We ship worldwide.
What payment methods do you accept?
- U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
- Australian, Canadian, European, and Japanese businesses can accept Visa, MasterCard, and American Express.
Where is your factory located?
- Suzhou, China.
How do you deliver the dresses?
- We use the secure and safe ways to deliver dresses to our customers, such as DHL, UPS, TNT, DPD etc,. If your dress(es) is/are lost during the shipment, we will be fully responsible and you will get a new dress(es) or a full refund.
How long will it take to receive my order?
- I need around 15-20 days to make dresses, then ship my dresses with DHL, UPS, USPS, TNT or other couriers.It usually takes 3-7 days to US, Canada, UK, Europe and Australia. So you will get your dress(es)25 days since your purchase date. We also accept rush order with extra fee,then you get dress(es)in 10- 17 days. I will need your shipping address where you want your dress to be shipped: - Receiver Name - Address - Country - Phone Number Customs taxes (if any) are the buyer's responsibility and are not included in the shipping charges. Any question please let me know. :) Also If you have a special request about shipping, please contact me.